The 19% Leak: Why Flow Efficiency Is the Only Metric That Matters for ROI
I have sat in boardrooms where “utilization” was 100% and value was 0%. Most executives are flying blind, mesmerized by dashboards that track how busy their people are while the actual work—the capital—sits decaying in a queue. It is a systemic delusion. We obsess over headcount while ignoring the fact that our value streams are … Read more