Credit/Debit Card Dispute

The Card Dispute Resolution workflow manages cardholder disputes over unauthorized or incorrect transactions, conducting thorough investigations and working toward fair resolution. This template depicts how dispute claims are received, investigated by reviewing transaction details and supporting documentation, communication with merchants is coordinated, and customers are notified of resolution. The process includes fraud verification, evidence collection, and regulatory compliance with dispute timelines. Financial institutions using this workflow reduce fraud losses, maintain customer trust, ensure regulatory compliance, and improve cardholder satisfaction through fair dispute resolution.